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TLG Doors & Hardware

Warranty

 

The Looking Glass, Inc. Limited Warranty

TLG offers a limited warranty for one (1) Year from the date of purchase on wood doors. This warranty shall be void if the door has not been stored, installed, and maintained in a good and workmanlike manner.

The following shall not be considered defects in material or workmanship, and are not covered by this warranty:

  • Warp for any 6’8” high door shall not exceed ¼” in any plane of the door. Warp for any 8’0” high door shall not exceed ½” in any plane of the door. Doors wider and or higher than 3’6" x 8’ are not warranted against warping. Warp is any distortion in the door itself, and does not refer to the frame or jamb in which it is hung.

  • Bow or nonalignment of door due to improper installation of frame.

  • Variations or unsatisfactory results in the finish, texture, or appearance resulting from the application of paint or other finishing materials.

  • Natural variation in wood color texture, and the natural surface checking of the wood.

  • Damage caused beyond the control of TLG including but not limited to damage caused by misuse, abuse, accident, or mishandling or acts of nature.

  • Damage caused by failure to comply with Finishing, Installation and Maintenance guidelines.

  • Any and all damages resulting from exposure due to installation in an unprotected opening, such as an installation without sufficient roof overhang protection. Roof overhang must be ½ of the height from the bottom of the door to the top of the overhang.

  • Surface checks in the door that are less than 1/32” in width or less than 2” in length

  • Panel movement or shrinkage of 3/16” or less. Temperature, humidity and direct sunlight may cause the wood panels in your door to shrink slightly, leaving an unstained line along the edge of the panel. This movement is normal and the door construction is designed to allow this movement.

  • Damage caused by installation of a storm door

TLG will not assume responsibility or cost for rehanging or refinishing. In the case a door is deemed defective it is the option of TLG to repair the door or replace the door.

Finishing of TLG wood doors.

  • Door must be fully sealed on all six sides with an oil base sealer or paint within 24 hours of installation.

  • Stained doors must have at least 3 finish coats.

  • In order not to induce warping and cracks, do not expose stained doors or dark color doors to direct sunlight or western exposure.

  • Door will not be warranted if finished with water base sealers, lacquer, shellac or white wash.

  • Additional guidelines are available upon request..

Glass Panels:

TLG does not warrant any product against glass breakage or glass damage for any reason.

Color variations, bubbles and seeds are inherent in stained glass.  These add to the beauty and originality of our work and are not considered defects.

IG – Insulated Glass Panels:

For a period of 5 years from the date of manufacture, your glass is warranted against any material obstruction of vision through the unit due to the accumulation of dust, moisture. Scratches and broken glass are are not covered under our warranty.

Wrought Iron: 

Our wrought iron products are hand made and slight variations from the original sketch are inherent.  It is the final decision of the artisan to place and size scroll work.

Wrought iron doors have a 10 year warranty on the door unit, 5 year warranty on finish and 5 year warranty on glass for seal failure. Our finish warranty covers flaking and peeling. Each door’s finish is hand applied and will vary. Due to each door’s unique location finishes will wear at different rates. Normal fading and patina are not considered a defect and not covered under the finish warranty. All iron doors that are not thermally broken and exposed to below freezing temperatures may sweat on the interior. This is from a combination of warm moist air in the home and cold exterior temperatures. This is not considered a defect. Adjusting the humidity in the home can greatly alleviate the chances of sweating.

TLG will not assume responsibility or cost for re installation of replaced doors and or glass panels. In the case a door is deemed defective it is the option of TLG to repair the door or replace the door.

Hardware Warranties - subject to change per mfg

Rocky Mountain Hardware

Rocky Mountain Hardware stands behind all of our bronze products with a lifetime guarantee on material and workmanship. In addition, the internal mechanisms, including all locks, latches, etc., are guaranteed for 50 years from the date of sale to the original user. Rocky Mountain Hardware will repair or replace the defective product or parts that fall within these guidelines. When necessary, a proof of purchase dated within the warranty period may be required. The patina finish applied to our bronze products is known as a “living finish” which means it will change with time, touch, climate, etc. Because each product will be exposed to a varying set of conditions, we do not warranty the finish of our products.

Rocky Mountain Hardware will not assume liability for any labor charges regarding the removal or reinstallation of the products; nor will we cover any freight, postage, or handling expense related to the product. Damages caused by accident, misuse, abuse, or improper installation are not covered by this warranty.

Baldwin Reserve

Mechanical Warranty:

Baldwin Hardware warrants to the original residential purchaser (the “Purchaser”) that each Baldwin Reserve product shall be free of mechanical defect for as long as the Purchaser occupies the residential premises upon which the product was originally installed.

Finish Warranty:

Limited Finish Warranty: The finish on Baldwin products (excluding Lifetime PVD Finish and living finish products) is protected by a durable topcoat designed to maintain the beauty and quality of the Baldwin product. For Baldwin Reserve products purchased with a Limited Finish Warranty, Baldwin warrants the finish shall be free from defects in material and workmanship from tarnishing, flaking, and discoloring for twenty-five (25) years from the date of purchase as long as the original Purchaser occupies the residential premises upon which the product was originally installed.

Baldwin Estate

Mechanical Warranty:

Baldwin Hardware warrants to the original residential purchaser (the “Purchaser”) that each Baldwin Estate product shall be free of mechanical defect for as long as the Purchaser occupies the residential premises upon which the product was originally installed.

Finish Warranty:

Limited Lifetime PVD Finish™ Warranty: The Baldwin Lifetime finishes use advanced finishing technology (Physical Vapor Deposition) to create a finish highly resistant to the effects of weather and normal wear and tear. For Baldwin products purchased with Lifetime or PVD finishes, Baldwin warrants the finish shall be free from defects in material and workmanship from tarnishing, flaking, pitting, and discoloring for the lifetime of the applicable product as long as the original Purchaser occupies the residential premises upon which the product was originally installed.

Limited Finish Warranty: The finish on Baldwin products (excluding Lifetime PVD Finish and living finish products) is protected by a durable topcoat designed to maintain the beauty and quality of the Baldwin product. For Baldwin products purchased with a Limited Finish Warranty, Baldwin warrants the finish shall be free from defects in material and workmanship from tarnishing, flaking, and discoloring for either a) five (5) years from date of purchase for interior use or b) one (1) year from the date of purchase for exterior use; as long as the original Purchaser occupies the residential premises upon which the product was originally installed.

Living Finishes: Atmospheric conditions can cause staining and alkaline etching that varies by geography. In addition, frequency of use will cause the finish to gracefully age in appearance. These finish changes are not considered manufacturing defects and are not covered by this warranty. Rather, they are indicative of normal wear and tear and reflect the essence of a living finish. Due to the nature of Baldwin living finish products, they will wear over time and may already have begun the process before reaching your home. No finish warranty is offered on Baldwin living finish products, which are designed to age and improve over time. Living finishes include raw brass, oil rubbed bronze, stainless steel, and other non-lacquered or non-PVD finishes.

Emtek

Subject to the terms and conditions of this warranty, Emtek Products, Inc. ("Company") extends a lifetime limited warranty to the original consumer user (“Original User”) of our product (“Product”) against defects in material and workmanship, as long as the Original User occupies the residential premises upon which the Product was originally installed. *Electronic components warranted TWO (2) YEARS

 

This warranty only applies to the Original User of the Products. This warranty is not transferable. This warranty applies to all products sold on or after April 2, 2012.

 

Original User: The Original User will return the defective Product to the retailer from whom it was purchased, accompanied by a statement of defects and proof of purchase.

 

What Emtek will do: Upon return of the defective Product to Emtek for inspection, free and clear of all liens and encumbrances and accompanied by the statement of defects and proof of purchase, Emtek’s sole obligation, at its option, is to either repair or replace the Product, or refund the original retailer purchase price in exchange for the Product.

 

THE COMPANY MAKES NO OTHER WARRANTY OTHER THAN AS EXPRESSLY STATED HEREIN, AND ALL IMPLIED WARRANTIES, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY EXCLUDED.

 

THE COMPANY’S MAXIMUM LIABILITY HEREUNDER IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCT. IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY CONSEQUENTIAL, INDIRECT, INCIDENTAL OR SPECIAL AND/OR PUNITIVE DAMAGES OF ANY NATURE ARISING FROM THE SALE OR USE OF THE PRODUCT, WHETHER BASED ON CONTRACT, WARRANTY, TORT, STRICT LIABILITY, PATENT INFRINGEMENT, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some local laws do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or limitation may not apply to you. This warranty gives specific legal rights and a buyer may also have other rights which may vary from state to state.

 

WHAT IS NOT COVERED: THE FOLLOWING COSTS, EXPENSES AND DAMAGES ARE NOT COVERED BY THE PROVISIONS OF THIS LIMITED WARRANTY: (I) LABOR COSTS INCLUDING, BUT NOT LIMITED TO, SUCH COSTS AS THE REMOVAL AND REINSTALLATION OF PRODUCT; AND (II) SHIPPING AND FREIGHT EXPENSES REQUIRED TO RETURN PRODUCT TO Emtek.

 

THE PROVISIONS OF THIS WARRANTY DO NOT APPLY TO PRODUCTS: (I) USED IN COMMERCIAL APPLICATIONS; (II) USED IN COMMON AREA APPLICATIONS; (III) USED FOR PURPOSES FOR WHICH THEY ARE NOT DESIGNED OR INTENDED; (IV) WHICH HAVE BEEN SUBJECTED TO ALTERATION, ABUSE, MISUSE, NEGLIGENCE OR ACCIDENT; (V) WHICH HAVE BEEN IMPROPERLY STORED, INSTALLED, MAINTAINED OR OPERATED; (VI) WHICH HAVE BEEN USED IN VIOLATION OF WRITTEN INSTRUCTIONS PROVIDED BY Emtek; (VII) WHICH HAVE BEEN SUBJECTED TO IMPROPER TEMPERATURE, HUMIDITY OR OTHER ENVIRONMENTAL CONDITIONS; OR (VIII) WHICH, BASED ON Emtek EXAMINATION, DO NOT DISCLOSE TO Emtek SATISFACTION NON-CONFORMANCE TO THE WARRANTY. Additionally, this warranty DOES NOT COVER scratches, abrasions, or deterioration due to the use of paints, solvents or other chemicals.

 

Finish Warranty: Polished Brass-Lifetime and Polished Nickel-Lifetime finishes carry a lifetime limited finish warranty. There is no finish warranty on Deep Burgundy, Flat Black Patina, Medium Bronze Patina, Polished White Bronze, Rust, Silver Patina, Tumbled White Bronze, and Unlacquered Brass finishes. All other finishes carry a five year finish warranty.

 

Warranty claims: Please contact the retailer from whom the defective product was purchased. If assistance is needed, please contact Emtek Customer Service at: